tk989 Privacy Policy

1 Introduction

tk989 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of every player who uses our platform. This Privacy Policy sets out the basis on which any personal data we collect from players, or that players provide to us, will be processed by tk989.

We recognise that players in Bangladesh entrust us with sensitive personal and financial information. We take that trust seriously. This document is written in plain English so that every player — regardless of technical background — can fully understand their rights and our obligations.

By registering for a tk989 account, making a deposit, placing a bet, or otherwise using any feature of the tk989 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, please do not use the tk989 platform.

2 Data We Collect

tk989 collects personal data through several channels: the registration form, ongoing use of the platform, payment transactions, customer support interactions, and automated technical mechanisms such as cookies. The categories of data we collect are described below.

3 How We Use Your Data

tk989 uses the personal data we collect for specific, clearly defined purposes. We do not process personal data in any manner that is incompatible with the purposes listed below. The primary purposes for which we use your data are:

• Account Creation & Management: To register your tk989 account, verify your identity and age (21+ requirement), and maintain your account in good standing throughout your use of the platform.
• Service Delivery: To enable you to access all tk989 features including cricket betting, live casino, slots, card games, and promotional offers.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking channels, and to maintain accurate transaction records for both your account and our audit trail.
• KYC & Fraud Prevention: To verify your identity, detect and prevent fraudulent activity, money laundering, underage gambling, and misuse of the platform in accordance with our obligations under applicable anti-money-laundering standards.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and accurate manner, and to maintain a record of our communications for quality assurance purposes.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, and contact you if our responsible gaming tools identify a concern relating to your account activity.
• Platform Improvement: To analyse usage data and improve the performance, design, and feature set of the tk989 platform over time.
• Legal Compliance: To comply with applicable laws, regulations, and lawful orders from competent authorities, including data retention requirements, anti-money-laundering obligations, and age verification mandates.
• Promotional Communications: To send you relevant offers, bonus notifications, and platform updates by email or in-app message — but only where you have opted in to receive such communications, and always with a clear opt-out mechanism.

4 Legal Basis for Processing

For each category of personal data we process, tk989 relies on one or more of the following legal bases:

• Contractual Necessity: Processing that is required to perform the contract between you and tk989 — for example, creating your account, processing deposits, and delivering gaming services.
• Legal Obligation: Processing that is required to comply with applicable laws — for example, retaining transaction records for anti-money-laundering compliance, or verifying age in accordance with responsible gaming regulations.
• Legitimate Interests: Processing carried out for tk989's legitimate business interests, provided those interests are not overridden by your privacy rights — for example, fraud detection, platform security monitoring, and analytics to improve our service.
• Consent: Processing that is based on your explicit, freely given consent — for example, sending you promotional emails or push notifications. You may withdraw your consent at any time by contacting [email protected] or adjusting your account communication preferences.

Where tk989 relies on legitimate interests as the legal basis for processing, we conduct an internal balancing test to confirm that our interests do not override your fundamental privacy rights. Players may request details of any such balancing assessment by contacting our support team.

5 Data Sharing & Third Parties

tk989 does not sell, rent, or otherwise commercialise your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Processors: We share relevant financial data with certified payment gateway partners (including bKash, Nagad, Rocket, and Upay) solely to facilitate the processing of your deposits and withdrawals.
• Identity Verification Providers: We may share identity documents and biometric data with regulated KYC and age-verification service providers for the purpose of confirming your identity and age.
• Game Providers: Game content on tk989 is delivered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and technical data to facilitate game delivery and technical support. They do not receive your full identity or financial data.
• Fraud & Security Vendors: We may share technical and behavioural data with specialist fraud detection and cybersecurity vendors to protect the platform and its players from malicious activity.
• Legal Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required to do so by applicable law or by a valid legal order. We will only do so to the extent strictly required and will inform you of any such disclosure where legally permitted.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving tk989, personal data held by us may be transferred to the acquiring entity, subject to confidentiality obligations and continuity of data protection standards.

6 Cookies & Tracking Technologies

tk989 uses cookies and similar tracking technologies to deliver and improve our services. A cookie is a small text file placed on your device when you visit a website. It allows the website to recognise your device on subsequent visits and remember certain preferences or session states.

The types of cookies used on the tk989 platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of these cookies while using the platform.
• Functional Cookies: These cookies remember your preferences — such as language settings, display options, and last-visited game categories — to provide a more personalised experience.
• Analytical Cookies: We use anonymised analytics cookies to understand how players navigate the platform, which features are most used, and where technical issues occur. This data informs our product development decisions.
• Security Cookies: These cookies assist our fraud detection systems by identifying anomalous browsing patterns and flagging potentially fraudulent login attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the tk989 platform. tk989 does not use cross-site advertising cookies or behavioural tracking cookies for the purpose of serving third-party advertisements.

7 Data Retention

tk989 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods applied by tk989 are outlined below:

At the end of the applicable retention period, personal data is either securely deleted from our systems or anonymised so that it can no longer be associated with any identifiable individual. Anonymised data may be retained indefinitely for statistical and research purposes.

8 Data Security

tk989 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes using a modern hashing algorithm. Plaintext passwords are never stored or transmitted by tk989.
• Access Controls: Access to personal data within tk989's internal systems is strictly limited to authorised personnel on a need-to-know basis. All internal access is logged and subject to regular audit.
• Intrusion Detection: tk989 operates real-time intrusion detection and anomaly monitoring systems to identify and respond to potential security threats promptly.
• Regular Security Assessments: Our platform and infrastructure undergo regular security reviews and penetration testing by qualified security professionals.
• Secure Data Centres: Player data is hosted in secure, access-controlled data centre facilities with physical security controls, redundant power supplies, and environmental protections.

9 Your Privacy Rights

As a tk989 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will respond within a commercially reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data tk989 holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing has no lawful basis. Please note that this right is subject to our legal retention obligations — we may be required to retain certain data even following an erasure request.
• Right to Restrict Processing: You may request that we limit the ways in which we process your data, for example while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to request that we provide your personal data in a machine-readable format that can be transferred to another service provider.
• Right to Object: You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

tk989 operates a strict 21+ age policy across all products and services. The tk989 platform is not intended for, directed at, or accessible to any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

If tk989 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account. All balances associated with an underage account will be handled in accordance with our anti-money-laundering obligations.

Parents and guardians who believe their child may have registered on the tk989 platform should contact us immediately at [email protected] so that appropriate action can be taken without delay. For further guidance on protecting underage individuals from accessing gambling platforms, please visit our Responsible Gaming page.

11 International Data Transfers

tk989 operates as an offshore platform. As a result, personal data collected from players in Bangladesh may be processed and stored on servers located in jurisdictions outside Bangladesh. These may include jurisdictions that do not maintain data protection laws equivalent to those that may apply in your home country.

Where personal data is transferred internationally, tk989 ensures that appropriate safeguards are in place to protect the data, including contractual data protection clauses with our service providers and data processors. By using the tk989 platform, you acknowledge and consent to this international transfer of your personal data.

If you would like further information about the safeguards applied to any specific international data transfer, please contact our support team at [email protected].

12 Third-Party Links

The tk989 platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose software is integrated within the platform. While these providers deliver game content within the tk989 interface, they operate under their own privacy frameworks.

tk989 is not responsible for the privacy practices of third-party game providers or any other external parties. We encourage players to review the privacy policies of any third-party service provider whose services they interact with, even when accessed through the tk989 platform.

13 Amendments to This Policy

tk989 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, new legal obligations, changes in the services we offer, or feedback from our player community.

When we make a material change to this policy, we will notify registered players by email and display a prominent notice on the tk989 platform for a reasonable period following the update. The "Last updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the tk989 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes made, you should cease using the platform and may request account closure by contacting our support team.

We recommend that players review this Privacy Policy periodically to stay informed about how tk989 is protecting their personal data. Archived versions of previous privacy policies are available upon request.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk989 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week through the tk989 platform interface
• Response Time: We aim to respond to all privacy-related requests within 24 hours (Bangladesh Standard Time, UTC+6)
• Operating Hours: Our support team monitors email enquiries around the clock, with peak response capacity during Bangladesh business hours